Refund Policy

Effective date: November 6, 2026

This Refund Policy explains cancellations and refunds for SMB HQ subscriptions and services. It forms part of our Terms & Conditions.

1. Cancelling your subscription

You can cancel at any time from your account or by emailing policy@smbhq.io. Cancellation takes effect at the end of your current billing period. Your agents keep working until then, and you will not be charged again.

2. Refunds

• Subscription fees are paid in advance and are non-refundable, including for partial months or unused time.
• Setup and onboarding fees are non-refundable once onboarding has started.
• Usage-based charges, such as phone minutes and text messages, are non-refundable once used.
• If you cancel an annual plan, it stays active until the end of the paid year and is not refunded for the remaining months.

3. Exceptions

• If we charged you in error, for example a duplicate charge or a charge after you cancelled, we will refund it in full.
• If we end your subscription without cause, we will refund the unused portion of any prepaid fees.
• Where the law where you are located gives you a right to a refund, we will honor it.

Approved refunds are returned to the original payment method, usually within 5 to 10 business days.

4. Free downloads and demos

Downloading the desktop apps and booking a demo are free and do not start a paid subscription.

Contact us

SMB HQ LLC
Sheridan, Wyoming, United States
Email: policy@smbhq.io

Related policies: Privacy Policy · Terms & Conditions · Payment Policy · Refund Policy